Account deletion

To delete your account and all of your data, send an email request from the address linked to your account. Include your account email address and the subject line “Account deletion request”.

We process your request within 30 days and confirm the deletion by email.

The following data is permanently erased from our systems:

• your profile: email address, first name, surname, username, phone number, age;
• your profile picture or avatar;
• your authentication settings: two-factor authentication, recovery codes;
• your device history and your notification tokens;
• your preferences, favourites and playback history.

Your content source credentials (Xtream or M3U playlists) are stored on your device only and are not kept on our servers; they disappear when you uninstall the application or clear its data.

Some information may be kept on a limited basis where the law requires it, for instance for accounting purposes tied to a subscription. Where that applies, it is deleted once the statutory period ends.

For any question: contact@prismstreamstudio.com.

Publisher: Prism Stream Studio.